At Kathleen Voysey Clinic, we are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently. This policy outlines how we collect, use, and protect your data in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect

We collect and process the following personal information:

• Full name

• Contact details (email address, phone number)

• ID number or medical aid information (if applicable)

• Appointment and enquiry details

• Health-related information you provide during consultations

• Website usage information via cookies and analytics tools

2. How We Collect Information

We collect personal information directly from you when you:

• Contact us

• Book an appointment

• Engage with us via email or phone

• Visit our website and consent to cookies

3. Why We Collect Your Data

Your personal information is used to:

• Respond to your enquiries or appointment requests

• Provide medical and wellness-related services

• Improve our services and website functionality

• Maintain records as required by law

• Communicate updates, if you’ve opted in to receive them

4. Sharing of Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Service providers or partners who help deliver our services (e.g. appointment scheduling platforms)

• Regulatory or legal authorities if required by law

All service providers are bound by strict confidentiality agreements.

5. Your Rights

Under POPIA, you have the right to:

• Access your personal information

• Request correction or deletion of your information

• Object to the processing of your information

• Withdraw consent at any time

To exercise these rights, please contact us at:
kathleenvoyseyclinic@gmail.com

6. Data Security

We take all reasonable steps to protect your personal information, including:

• Secure hosting of our website

• Password-protected systems

• Staff confidentiality agreements

• Access controls and secure data storage

7. Cookies

We may use cookies to improve your browsing experience. Cookies help us understand website traffic and user behaviour. You can disable cookies in your browser settings if you prefer.

8. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy practices of other websites and encourage you to review their policies.

9. Changes to This Policy

We may update this policy from time to time. Please review it periodically. The latest version will always be available on our website.

10. Contact Us

If you have any questions about this policy or how your data is handled, please contact: kathleenvoyseyclinic@gmail.com